What We Collect and Why It Matters
When you open an account, we collect the details you submit — name, contact information, and payment method identifiers such as your Touch 'n Go eWallet or Boost account reference. Each time you make a deposit or withdrawal via GrabPay, DuitNow, or FPX, a transaction record
-
1
is created and stored against your account. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual access patterns. This data is used solely to operate your account, process payments,
-
2
and respond to your support requests. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as required under applicable financial regulations, while session logs are cleared on a rolling basis. Access to your data is
-
3
restricted to authorised personnel only. Where local law governs how your data may be processed or shared, we follow those requirements. Availability of certain account features depends on local law and is accessible where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.